Avis client IONOS

I’ve hosted my 4 web sites with 1and1 for close to 2 years and am thinking of canceling now. Overall, their pricing is the best. However, their technical support is one of the worst. I’ve had a lot of technical problems with them (usually FTP acting up) and if I’m lucky, they fix it on the fly. As of this writing, I cannot upload any files to my site because my FTP session cannot retrieve directory listing once I’m logged on. Their tech support guy told me to contact my ISP instead!!!! (Even though I told him I’m already logged on to their server!). I asked to speak to someone else or his supervisor and he told me I just had to call back. It’s amazing how knowledgeable their tech support is!